How to Hire Software Agency if You Don't Have Technical Expertise

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Global developer numbers will reach 28.7 million by 2024 - an increase of 3.2 million from 2020. How can your organization employ top talent or find reliable software development agencies for projects?

Finding a reliable software development company may seem like an impossible feat, with high stakes and numerous potential partners to consider when hiring one of them for your project's success. But making the effort pays off!

This post will offer guidance and details on hiring dedicated software developers, with insights into costs associated with such employment.

Step-by-step Guide to Hire a Software Agency

With our step-by-step Guide for Hiring a Software Agency, you will be able to identify your requirements, evaluate agencies, and select the ideal partner for your project. Whether it is custom software development, mobile apps, or web applications that you require help with, this guide provides all the insight and tools necessary for making informed decisions.

#1: Locating an Ideal Software Development Agency

Finding an ideal software development agency that gets your business is like dating: you want someone who understands both your strengths and weaknesses while being compatible. So, how can you identify one to take your company to new heights?

The first step to finding an ideal business partner is someone who understands all facets of your organization inside and out. Someone willing to listen carefully and respond creatively when meeting specific requirements or addressing potential challenges is key to successful collaboration.

What you require from an agency isn't just any old agency; rather, what you require is someone who understands your industry and can see beyond writing code to find solutions to business issues, streamline processes, and ultimately drive revenue growth.

So, don't settle for just any agency; continue your search until you discover one that can help unlock your business's full potential.

#2: Evaluate the Agency's Expertise and Capabilities

Selecting an experienced software development agency is integral to the success of any project, so make sure the one you hire possesses all the required skills, experience, and expertise to fulfill your requirements.

Here are a few key aspects to keep in mind when researching software development agencies:

  1. Scalability

The software agency should be able to answer questions regarding the scalability of your project:

  • Can they support its expansion as needed?

  • Are they flexible enough to adapt as your business expands and modifications arise?

  1. Quality of Work

To get an idea of an agency's quality of work and experience with similar projects as yours, review their portfolio or testimonials from past clients in order to assess their reliability and work ethic.

  1. Support

What sort of post-launch support, bug fixing, and updates does the agency offer after launch?

  1. Specialization

Is the agency experienced in your specific niche of software development, and can it handle its unique requirements for your project?

  1. Project Type

Has this provider handled similar projects to your own before? Can they handle its complexity while meeting deadlines and remaining within budget?

  1. Technical Skills

Does the agency possess the necessary technical capabilities for your project, with enough experience and expertise to meet any specific technical requirements?

By carefully considering these elements, you can ensure that you select an ideal software development agency for your project and set yourself up for its success.

#3: Review Portfolios and Case Studies

You don't want to leave anything up to chance when hiring a software development company; that's why taking an in-depth look at their portfolio and case studies is essential. Below are the points that you should look out for:

  1. Portfolio

A digital show-and-tell of their work. Peruse their portfolio and get an impression of their style and approach - are they innovative innovators offering cutting-edge solutions or timeless classics who deliver timeless designs?

  1. Case Studies

Case Studies provide you with insight into an agency's process and results as described by past clients, providing insights into challenges, solutions, and results of projects handled by that agency that meet client needs. They indicate whether they are capable of handling complex projects while offering solutions tailored specifically to them.

By reviewing their portfolio and case studies, you'll gain more of an understanding of their experience, style, and track record as an agency - and be better equipped to make an informed decision when selecting an agency for your project.

#4: Examine Their Methodology

Software development projects rely heavily on their process. A strong methodology ensures everything runs smoothly from the initial planning stages through the delivery of the final code. That is why it is imperative that you carefully scrutinize any software development agency you consider for their process and methodology, in particular their approach towards prototyping or other forms of prototype production.

A good checklist to follow when doing so:

  1. Project Management Methodology

Determine whether an agency employs an established project management method such as Agile or Waterfall for insight into how they plan, prioritize, and execute projects.

  1. Quality Assurance and Testing

How will the agency guarantee that the software they deliver meets your expectations and is of top quality? What processes does it use for quality assurance testing and assurance?

  1. Collaboration

How is the agency working with its clients and team members, using tools and processes that ensure smooth and productive collaboration?

  1. Time Management and Deadline-Orientation

Does the agency have a history of meeting deadlines on projects on time, as well as using processes and tools to effectively manage time and prioritize tasks?

By carefully considering the process and methodology employed by a software development agency, you will be better equipped to make an informed decision. Also, timely delivery of your project within budget and conformed with quality standards is ensured.

#5: Pricing and Value

When hiring a software development agency, you want to get maximum value from your investment. After all, this solution should help bring value to your business and help achieve your goals - so it is critical to examine both their pricing and value carefully when making this decision.

Here is what to look out for:

  1. Transparency in Pricing

Agencies must offer transparent and upfront pricing of their services to avoid surprises later down the line. Be sure you fully comprehend exactly what your payment covers!

  1. Value for Money

When selecting an agency, ensure they provide value for the money. Charging fair rates and providing quality services at fair rates is of utmost importance to ensure your investment pays off in full.

  1. Tailored Solutions

Does the agency provide tailor-made solutions tailored specifically to your specific needs and budget? Are they flexible in working with you to find a solution that meets both of these parameters?

Carefully considering pricing and value offered by potential software development agencies will enable you to make a wise investment that yields positive results. Just remember, cheaper may not always mean better. So, don't be intimidated to invest in quality solutions that deliver what is desired of them.

Pricing and value provided by software development agencies can make or break your project. To ensure that you're receiving quality services for your investment, take the time to learn more about their pricing, value, and solutions offered. With appropriate pricing and value solutions in place, you can achieve your goals while making an effective business investment decision.

#6: Location and Availability

When hiring a software development agency, location and availability should play a critical role in your decision-making process. With remote work environments becoming the norm and global teams becoming the norm, finding one in your local city or country is no longer necessary; instead, it is important to take into account time zone differences that could impede communication or delay project timelines.

Will they be available when needed? For instance, if you're launching a product and require it completed by a certain date, make sure that they can dedicate themselves fully to your project and meet its deadline without incurring extra expenses or time delays due to already full workloads preventing them from accepting more work which could jeopardize both timeline and budgetary considerations.

So, how can you identify and certify the availability of a software development agency? One way is to schedule a call and gain a sense of their availability by asking specific questions such as:

  • What time zone and hours do they work on your project, full-time or part-time?

  • What is your estimate to complete the project timeline?

  • Are there any holidays or events that could impact availability?

These questions can help you gain more insight into a software development agency's location and availability, as well as help determine whether they're the appropriate choice for your project.

#7: Social Proofing by Client References and Reviews

To make sure you hire dedicated developers, client references, and reviews provide valuable guidance from clients who have previously collaborated with an agency.

Consider them as the ultimate word-of-mouth recommendation: what their past clients say matters far more. In fact, according to one recent survey, 92% of consumers trust recommendations from people they know, while only 33% trust advertisements.

What should you consider when reviewing client references and reviews?

Here are a few key points:

  • Was the client satisfied with the quality of work provided?

  • Was the project completed on time and within budget by your agency?

  • Was the agency easy and responsive to client needs?

  • Will the agency be able to handle changes & unexpected obstacles throughout the project?

Don't rely solely on an agency website for these references and reviews - contact three to five clients directly so you can gain a clearer picture of their experience as well as assess if the agency fits with your requirements.

#8: Technical Expertise

It's time to explore a software development agency's technical knowledge more closely - not just at the surface level but rather more deeply in terms of their coding, development, and technical abilities.

When it comes to assessing a software development agency's technical expertise, a few key areas must be kept in mind:

  1. Programming Languages

Ask the agency which programming languages it specializes in. Ensure their expertise meets the requirements of your project.

  1. Frameworks and Tools

Understand which frameworks and tools the agency employs and assess whether they're up-to-date with current technologies. For instance, if your project calls for a mobile app, ensure that it uses one of the newest mobile frameworks, such as React Native or Flutter.

  1. Development Processes

You must understand how an agency approaches software development from planning through implementation. Do they utilize established processes and tools for keeping tabs on development and testing activities?

  1. Technical Team

Evaluate the depth and breadth of technical talent on offer within an agency's technical team. A good agency should include engineers at various experience levels, ranging from senior architects to junior programmers.

  1. Quality Assurance

The company must employ a team of quality assurance specialists dedicated to quality assurance. Be sure to inquire about their quality control practices, testing methodologies, and tools used for quality assurance.

  1. Industry Expertise

Every industry has specific regulations and compliance issues that need to be navigated when undertaking projects. Therefore, your agency should possess industry expertise so they can assist your project as you work through any potential hurdles or hiccups in its path.

For instance, when developing an healthcare app, it must comply with HIPAA. When developing fintech apps, find an agency familiar with financial regulations.

#9: Cultural Fit

Technical expertise alone may not guarantee a productive and successful relationship between your company and an agency; cultural fit should also be an important consideration in making sure it goes off without a hitch.

Cultural Fit can be defined as whether an agency's values, attitudes, and behaviors align with those of your company - this includes work style preferences, communication preferences, and problem-solving approaches.

Below are a few key points when assessing cultural fit:

  1. Work Style

How does an agency approach project management and collaboration? Are they formal or informal in their approach, preferring independent working arrangements or close cooperation with your team? Understanding their working style to ensure seamless project delivery is of utmost importance.

  1. Attitude towards Risk

How will an agency approach risk and problem-solving? Are they comfortable taking calculated risks or taking a more conservative approach to problem-solving? Gaining an insight into their approach will allow you to predict their responses when unexpected challenges arise during a project.

  1. Company Values

Will their mission and values align with those of your company? Understanding their values will help foster a deeper and more fruitful partnership relationship.

  1. Team Dynamics

How well-suited are the agency team members in working together, including being supportive, encouraging, and empathic towards each other? Such qualities can go a long way toward creating a positive and productive working relationship.

As part of your evaluation process, you must engage in open and honest dialogues with any prospective agency you evaluate. Ask about their work style, communication preferences, and risk acceptance approach while outlining your expectations and values for an agency partner - this will ensure a successful partnership in the long run.

#10: Project Management and Communication

A successful software development project depends not only on technical expertise but also on effective project management and communication with team members and software development agencies. Understanding their approach, how they will manage progress reports, collaborate on your team project as well, and collaborate effectively is of utmost importance for its success.

Here are a few factors to keep in mind when assessing a software development agency's project management and communication:

  1. Project Management Tools

Software development projects often have numerous moving parts, so having the appropriate project management tools to keep everything organized is essential. Inquire with an agency about their use of Jira, Trello, Asana, and Basecamp, among many others.

  1. Project Management Methodology

You need to know how the agency plans on approaching your project. Agile, Scrum, Waterfall, and Lean are among the more popular methodologies. Agile is often preferred when developing software due to its ability to adapt easily in response to changing requirements. Be sure to hire an agency with experience using one or more of these methodologies that best fit the requirements for your particular endeavor.

  1. Communication

Every successful project has communication as a core element. You should know who your point-of-contact will be, how often updates will come through, and how you can provide feedback - look for an agency with strong communications practices!

  1. Collaborative Approach

Software development projects often necessitate close cooperation between the development team and the client. Your agency should be willing to work closely with your team, provide regular updates, consider feedback from you, and explain technical concepts in simple language. Hence, everyone is on the same page.

  1. Risk Management

Software development projects can be complex and sometimes present unanticipated challenges; therefore, an agency must have a plan in place to mitigate those risks and address any issues as soon as they arise. They should communicate their plans clearly to you while working closely with you to find solutions.

Cost to Hire a Software Agency

The cost of hiring a team of developers depends on several variables. When creating your budget, these considerations should be taken into account.

Skill and Experience

Developers with specific talents or extensive industry experience tend to command higher remuneration compared to less experienced peers. Newcomers tend to have lower rates; hiring less experienced developers may initially seem cost-cutting. However, their less-than-ideal performance could mean longer development timelines or greater oversight needs that require greater oversight costs and oversight efforts.

Industry Experience

Employing dedicated software developers who specialize in specific industries goes beyond having years of experience. It involves understanding industry-specific challenges and standards. A developer familiar with your business can anticipate hurdles, provide effective solutions when issues arise, and ensure your software meets market-specific goals. Choosing such an expert may incur more expenses, thus increasing costs.

Geographical Location

Your development team's geographical location plays a vital role in total cost. Labor rates can differ significantly across the world depending on cost-of-living considerations, currency exchange rates, and local market conditions.

Nearshoring gives you access to highly skilled developers at highly competitive rates. You can secure top-of-the-line talent without compromising experience - discover more by reading Unlock the Secret to Cost Savings with Nearshore Software Development.

Size and Composition of Your Team

A larger team that comprises senior developers and specialists with advanced skills will cost significantly more than one composed primarily of junior developers. So, hiring decisions must be planned accurately to prevent unnecessary expenses or under-hiring errors.

Project Complexity

Complex projects requiring advanced technical skills, significant risks, or high volumes of data tend to be more expensive to execute; for instance, creating a mobile app with basic functionalities typically costs less than creating one with AI capabilities.

Comparing hourly rates or project costs alone won't do. When considering freelancers vs. dedicated software developers, consider all potential costs, time savings, productivity levels, quality of work, and potential returns when making your decision. Short-term costs can often be misleading, so make sure to weigh these against one another before making your final choice.


Hiring a software development agency is more than simply finding someone who can write code; it's also about finding someone who can bring your ideas and visions into being.

Navigating the intricacies of hiring software development solutions may seem complex at first. Still, with proper guidance and considerations, it becomes much less cumbersome. Remember, this process should not just focus on short-term project completion but on creating long-term relationships that support your organization's continued growth and success.

Hiring a software development firm can be daunting, but using our step-by-step guide makes the process a lot less intimidating. By following these steps, you'll be sure to find the ideal partner to bring your software vision to life.

Are you in need of assistance hiring a software development agency? Get in touch with us immediately.


Assim Gupta

Himanshu Verma linkedin-icon-squre

Digital Marketing Manager

Himanshu is the Digital Marketing Manager at Closeloop. He likes to share his knowledge and experience with the world; blog is one of the mediums. He writes on topics of his interests, such as online marketing, brand building, business growth, sales, lead generation, etc., and believes in adding value to readers’ lives. He loves traveling, sports, and army culture.

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