Ecommerce Inventory Management Software for Upright
This case study explores how Closeloop Technologies built a cloud-based, multi-channel SAAS platform — Upright Lister — enabling secondhand marketplace operators to list, manage, and ship inventory across eBay, Shopify, Facebook Marketplace, and Shopgoodwill with real-time reporting and automation.
The client stands as a prominent SAAS provider within the pre-owned marketplaces of the USA. Upright Lister emerges as the swiftest avenue for posting items across a multitude of channels. This software expertly steers each user through the imperative steps required to promptly and accurately list an item.
Leveraging its advanced posting settings, users possess the seamless ability to tailor the posting workflow to align precisely with their needs.
This cloud-based, multi-channel listing tool has matured into a trusted ally, fostering operational efficiency and catalyzing e-commerce growth across the pre-owned marketplace industry in the USA.
Pain Points in the Existing Platform
The existing Lister software presented certain deficiencies that were essential to address for thriving within a competitive landscape. Several key challenges were encountered by the client within the current application:
Bulk Order Assessment
Enabling the facile assessment of bulk orders and streamlining of the online product listing process for e-commerce divisions — a critical operational bottleneck.
Multi-Channel Listings
Furnishing comprehensive support for multi-channel listings alongside efficient inventory management across diverse marketplaces simultaneously.
Reporting & Insights
Crafting a user-friendly reporting module that furnishes invaluable insights encompassing individual user productivity, operational efficiency, top sales, and tracking of store performance.
The pursuit for a technology partner well-versed in SAAS software implementation, coupled with a profound comprehension of the business model, was the company's quest. Our customer necessitated the creation of an entirely dynamic SAAS platform, endowed with the capacity to handle substantial quantities of bulk orders while concurrently facilitating listings across numerous channels. The decision to collaborate with Closeloop Technologies was driven by our diversified experience in conceiving such SAAS platforms.
Scalable Inventory Management Platform
Our team embarked on the project by conducting a thorough evaluation of the client's existing inventory management processes and systems. We meticulously reviewed their order management, manifestation module, and reporting capabilities — proving invaluable in grasping their pain points and pinpointing areas ripe for enhancement.
Bulk Order Review
Developed a comprehensive listing review process enabling users to instantly view pending orders across various channels right on the dashboard, facilitating simultaneous review of bulk orders.
Multi-Channel Listings
Through Upright Lister, customers can effortlessly list on multiple platforms including Shopgoodwill, eBay, Facebook Marketplace, and Shopify — all at once, ensuring each product is optimally positioned for sales.
Link App
Developed the "Link" app enabling instant synchronization of products across the Upright Labs platform. Leveraging the built-in barcode scanner and camera, adding product information becomes a breeze from any location.
Automated Listing
Built a user-friendly interface with an adaptable, automated listing process that elevates the speed, uniformity, and caliber of online listings — adhering to rules defined in the Listing strategies.
Real-Time Reporting
Operational performance spanning from stores to posters is readily accessible to users. Insights into top sales, marketplaces, and item types are at their fingertips. Exporting reports for effortless review is also available.
Inventory Management
The platform facilitates product tracking at stores, inventory management, real-time shipping, and streamlined reporting — empowering e-commerce divisions to monitor inventory from initial donation to eventual fulfillment.
Quality Assurance Process
The implementation of Upright Lister necessitated a robust quality assurance process to ensure the software's reliability, security, and seamless alignment with all end requirements. We ensured the software not only boasts a beautiful design and well-crafted code but is also free from bugs and errors.
Unit Testing
Incorporating unit testing, we meticulously examine individual units or functions within the developing software. This approach directs developers to concentrate on testing during the initial stages, enabling prompt identification and rectification of faults stemming from any changes.
Component Testing
We conducted component testing by evaluating multiple units or components within a single code. By employing authentic data, we scrutinize how distinct components operate autonomously without integration — instrumental in spotting defects that might manifest when components are interconnected.
End-to-End Testing
Our completion of end-to-end testing emulates real-world scenarios, verifying the functionality of various user pathways as intended. This assessment aids in testing data integrity and communication with other systems.
Performance Testing
Our evaluation includes scrutinizing the system's performance under substantial loads. This step has confirmed the product's reliability, stability, and availability under diverse load conditions across all user scenarios.
User Acceptance Testing
Finally, we executed User Acceptance Testing (UAT) before the ultimate release. This involved assessing the product's capacity to navigate real-world scenarios while satisfying all business requisites — significantly bolstering robustness and usability.
Tech Stack
React
Ruby on Rails
PostgreSQL
AWS Cloud
Results & Benefits
Upright Lister transformed how secondhand retailers operate — turning fragmented, manual workflows into a single streamlined platform that drives speed, accuracy, and revenue growth.
Unified Dashboard
Complete view of top sales, best-performing stores, and fulfillment backlog from one centralized hub.
Effortless Inventory Control
Manage inventory across stores and warehouses seamlessly through an intuitive product manager.
Automated Listing Lifecycle
Scheduling and automation tailored for secondhand retailers — reducing manual effort dramatically.
Multi-Carrier Shipping
Optimal shipment rates through multi-carrier comparisons — saving money on every shipment.
Consolidated Orders
All multichannel orders in one place with full picking, packing, and shipping capabilities built in.
Exportable Reports
Operational reports across top sales, marketplaces, and item categories — export-ready anytime.
Explore the complete journey from problem to results—backed by real data and insights.
Client Value & Feedback
Client feedback reflects not just satisfaction with technical execution but appreciation for the strategic partnership and business outcomes achieved.
"Closeloop delivered exactly what we envisioned for Upright Lister — a robust, scalable SAAS platform that has transformed how our clients manage secondhand marketplace operations. The team's deep understanding of multi-channel listing workflows and their commitment to quality assurance made this a seamless collaboration from start to finish."
David LoBosco
Head of Product, Upright LabsFrequently Asked Questions
No questions match your search.
Businesses should evaluate domain expertise, ability to handle complex workflows, and experience with scalable SaaS platforms. Closeloop Technologies delivers tailored inventory solutions with a focus on performance, flexibility, and long-term growth.
Managing large catalogs requires centralized control, automation, and real-time synchronization. Closeloop Technologies builds systems that simplify bulk product handling and ensure consistency across all sales channels.
A modern solution includes real-time tracking, bulk listing management, automated workflows, and detailed reporting. Closeloop Technologies incorporates these features to improve operational visibility and efficiency.
Custom platforms minimize manual data entry and automate repetitive tasks, significantly reducing errors. Closeloop Technologies ensures accuracy through intelligent workflows and validation mechanisms.
The timeline depends on the current system complexity and required enhancements. Closeloop Technologies follows a phased approach to upgrade systems efficiently without disrupting ongoing operations.
Essential integrations include marketplaces, payment systems, shipping providers, and ERP tools. Closeloop Technologies enables seamless connectivity across all platforms for smooth data flow.
Custom dashboards and reporting tools provide real-time insights into inventory, orders, and performance. Closeloop Technologies builds analytics-driven systems that help businesses make faster decisions.
Businesses can expect faster processing times, improved accuracy, better inventory control, and increased productivity. Closeloop Technologies delivers solutions that drive measurable operational improvements.