Grocery Supply Company (GSC) is a Texas-based wholesale distributor serving convenience stores and independent retailers across nine states. The client operates its own fleet and handles a high volume of deliveries each day. However, the delivery process relied entirely on handwritten paperwork for tracking product counts, returns, and signatures. This made it difficult to ensure accuracy, slowed down updates to internal systems, and limited visibility for back-office teams.
100% reduction in paper use, eliminating manual records
30% faster delivery processing, improving daily route efficiency
100% accuracy in inventory tracking during deliveries and returns
Digital proof of delivery improved traceability and accountability
Closeloop developed a custom mobile application specific to GSC’s delivery operations. The app provided drivers with a guided workflow based on product types, built-in offline support, route mapping, and digital proof of delivery—all within an interface designed for simplicity and speed. It eliminated manual paperwork and made every step of the delivery process easier to manage, track, and verify.
Drivers logged deliveries, returns, and counts using handwritten notes
No structured way to handle different product categories like tobacco, bulk goods, and low-value items
Paper-based signatures made proof of delivery hard to verify
Returns and discrepancies were difficult to track and reconcile
Drivers manually tallied item counts, leading to frequent errors
Delivery routes often had limited or no connectivity
No map-based view of delivery routes or stops