Alassian Admin

Job description

We are seeking a skilled Atlassian Administrator to oversee and enhance our Atlassian toolset. This position demands a robust technical foundation, the capability to craft tailored workflows, and the experience necessary to ensure integration for efficient operations.

Responsibilities

Atlassian Product Administration:

• Administer and sustain the comprehensive suite of Atlassian products, including Jira Software, Jira Service Management, Confluence, Bitbucket, Opsgenie, Bamboo, Trello, and Crowd.

• Configure and customize tools to meet organizational requirements and adhere to industry best practices.

• Ensure system stability, security, and compatibility across both cloud and on-premise Atlassian environments.

Workflow and Process Optimization:

• Design, implement, and refine workflows utilizing Jira and other Atlassian tools to support various business functions.

• Collaborate with stakeholders to gather requirements and develop customized workflows, automation, and processes for project management, service requests, and software development.

• Utilize Jira Automation and scripting tools (e.g., Groovy, ScriptRunner) to streamline operations and reduce manual tasks.

Integration and Automation:

• Integrate Atlassian tools with each other and third-party applications (e.g., Slack, ServiceNow, GitHub, Jenkins).

• Ensure consistent data flow among Jira, Confluence, Bitbucket, Bamboo, and external systems using REST APIs and plugins.

User Support and Collaboration:

• Educate end-users, team leads, and project managers on best practices for using Jira Software, Trello, and other Atlassian tools in Agile frameworks like Scrum and Kanban.

• Assist IT teams in managing incidents, service requests, and problem tickets in Jira Service Management.

• Foster collaboration across teams by promoting the use of Confluence for centralized knowledge sharing and documentation.

System Maintenance and Training:

• Monitor system performance, conduct health checks, and proactively address potential issues.

• Plan and perform system upgrades and migrations with minimal disruption.

• Serve as the subject matter expert for Atlassian tools, creating documentation for configurations, workflows, processes, and best practices for end-users.

Key Qualifications

Experience:

• 3+ years of hands-on experience administering Atlassian products (e.g., Jira Software, Jira Service Management, Confluence, Bitbucket).

Project Management:

• Strong knowledge of Agile methodologies and project management practices.

Technical Expertise:

• Advanced configuration of workflows, schemes (permissions, notifications, issue types, and field configurations), custom fields, and automations.

• Proficient in managing spaces, permissions, templates, and integrating Atlassian tools with other platforms.

• Skilled in scripting languages (e.g., Groovy for Jira ScriptRunner, JavaScript, Python) and using Atlassian automation rules or add-ons (e.g., Automation for Jira, Jira Misc Workflow Extensions).

• Capable of developing and deploying custom plugins via the Atlassian SDK.

• Advanced usage of JQL (Jira Query Language) for complex searches and reporting.

• Experienced in installing, configuring, and managing Atlassian Marketplace add-ons (e.g., Tempo, Insight, EazyBI).

• Knowledgeable in utilizing Atlassian REST APIs for system integrations and data manipulation.

• Ability to troubleshoot performance issues with Jira or Confluence and efficiently archive old projects/data for better performance.

• Manage instance upgrades, migrations, and backups, ensuring compliance with security policies alongside Cloud Ops and SecOps teams.

Benefits

• Medical Insurance for employees, spouse, children
• Accidental Life Insurance 
• Provident Fund
• Paid vacation time
• Paid Holidays
• Employee Referral Bonuses
• Reimbursement for high-speed Internet at home
• One-month free stay (for employees moving from other cities)
• Tax-Free benefits
• Other Bonuses as determined by management from time to time