IT Support Engineer

Job description

Closeloop Technologies is a software product development firm based in Mountain View, CA, that helps bring your ideas to life. We help you develop digital solutions with cutting-edge technologies backed by professional expertise and skills. We function as your technology partner to build, innovate, and scale custom-built apps, web or mobile. Depend on our more than three decades of experience in creating groundbreaking digital products.

We serve clients wanting to build mobile apps, websites, web applications, enterprise solutions, eCommerce apps, or products powered by new-age technologies like Artificial Intelligence, Augmented Reality, Virtual Reality, IoT, and Wearable.

The IT support engineer is responsible for overseeing the efficient and effective delivery of IT service desk support to the organization. This role ensures that the IT service desk operates to the highest standards of customer service and technical expertise, aligning with the organization's business objectives and IT strategy.

Responsibilities

• Monitor and report on service desk performance, ensuring SLA compliance and customer satisfaction.
• Handle escalations and ensure timely resolution of complex issues.
• Continuously review and improve service desk processes to enhance efficiency and service quality.
• Collaborate with other IT teams and business units to ensure seamless IT service delivery.
• Communicate effectively with stakeholders, providing regular updates on service desk performance and initiatives.

Key Qualifications

• Minimum of 4 years of experience with IT Support, Hardware Support, Vendor
• Management and Inventory Management
• Ability to demonstrate proven experience in delivering ITIL Service Desk Objectives in a service management capacity.
• MS office , Share point, MS 365, Azure AD
• Endpoint Mangement (mobile (iOS + Android) / tablets (iOS + Android)/laptops/Mac/windows)
• MS Intune, Jamf
• Sail Point
• Google Workspace Administration
• Patch management using “Patch my PC”
• Version control management for softwares,
• Security -Crowd strike/ZScaler for security,

• Excellent verbal and written communication skills
• Solution driven with strong troubleshooting and problem-solving skills
• Capability to communicate clearly and with various types of audiences (team members, management, and senior leadership)

• Bachelor’s degree in Information Technology, Computer Science, or related field.

Benefits

• Medical Insurance for employees, spouse, children
• Accidental Life Insurance
• Paid vacation time
• Paid Holidays
• Employee Referral Bonuses
• Reimbursement for high-speed Internet at home
• One-month free stay (for employees moving from other cities)
• Tax-Free benefits
• Other Bonuses as determined by management from time to time