Intelligent Bots For Modern Businesses - Chatbot Development Servicestitle icon

Chatbots are popular across industries helping businesses yield better outcomes, grow quickly, and be always available without delay or failure. They can be used as a sales representative, a marketing geek, an HR specialist, an interactive customer service executive, and much more. They can act like humans, learn like humans, and indulge in conversations with your customers like any human being.

Under our chatbot development services umbrella, we build chatbots to handle mission-critical tasks, streamline customer relations, automate various enterprise tasks, and above all, yield higher ROIs. Our team of highly skilled and trained developers delivers top-notch AI chatbot solutions that integrate with your existing system or tool seamlessly. We develop solutions according to your distinguishing business requirements that lower overhead costs and save time, money, and effort. Additionally, they help cut down human errors, are available 24x7, can accurately respond to multiple questions in real-time, and are always in a good mood. So why hold back? Get your employees involved in more important tasks than responding to customer queries and installing chatbots. Following are the chatbot development services we offer.

Discuss your goals with us more right arrow

1. Multilingual Chatbot Development

Businesses may quickly overcome language hurdles and extend their user base across demographics by localizing chatbots. Unlike humans, chatbots can converse with customers in their native language, swiftly collect leads, and increase conversions. Make your conversation game strong with AI chatbot solutions that offer multi-language capabilities.

2. Custom CRM/ERP Bot Development

We provide enterprise-grade chatbot solutions to our clients that not only elevate customer experience but also help internal teams, staff, and employees across departments in the organization. We create customized AI-powered bots by gathering information from CRM and ERP with the help of APIs. Our custom bot development aids you in better controlling key business operations and keeping track of customers.

3. Voice-enabled Chatbots

With our next-generation AI-powered voice assistants, you can take your business to new heights. Not just text conversations, we offer voice-enabled chatbot development services. Our developers are experienced in creating Alexa- and Siri-like assistants that aid you in providing better customer service.

4. AI & Analytics

Our AI-powered bots and analytics tools help us determine user behavior, analyze past habits and preferences, intent, and engagement, and predict trends and user expectations. Predicting the future probability helps us shift gears and prepare to handle difficult issues and escalations.

5. Integrations & Support

Chatbot integration with channels like Messenger, Slack, WhatsApp, backend systems, and enterprise software brings data and information from different platforms under one communication umbrella, which is helpful for chatbots to learn, relate and communicate effectively. Periodic maintenance, support, and updates ensure that your company runs on the most efficient, bug-free technology.

Chatbot Development Company - Frameworks We Specialize Intitle icon

As a leading chatbot development company, Closeloop is experienced and holds expertise in major chatbot development frameworks, including Facebook Bot, Microsoft Chatbot, Chatfuel, Amazon Lex, Dialogflow, Botkit, Botpress, Pandorabots, and IBM Watson. The conversational interfaces built using the frameworks mentioned above come with deep learning capabilities and natural language processing. The intelligent bots at work offer a personalized experience to the users, increasing engagement and retention rates.

  • why to choose closeloop for software development

First-Mover Advantage With Enterprise Chatbot Solutions

Leverage Closeloop's AI chatbot solutions and virtual assistants to deliver customers fast, consistent, and accurate responses across multiple communication channels. Our intelligent chatbot analytics powered by AI and deep learning allows enterprises to gain insights from past conversations that help them make strategic and informed decisions based on client needs and data-rich stats. We assist clients in adopting bot technology and developing a bot strategy for a variety of industries, all with the goal of achieving the first-mover advantage.

  • eCommerce bot solutions
  • Healthcare bots
  • Banking bot development
  • Insurance bots
  • Social media bot development
  • Travel and hospitality bots
  • Finance bot solutions
  • Customer Service bots
  • Manufacturing bot solutions

Chatbot Development Company Portfolio

Please look at our successful projects that create value for businesses below.

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Ajna

Next-gen recruitment software with unbiased hiring and automated interview scheduling features. Ajna is a platform for companies and candidates to …

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Tailored Brands

A lifestyle app suggests what to wear according to your existing wardrobe, style, and taste. Confused about what to wear today? Which outfit will m…

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Home Run

Powered by CakePHP, it is a FinTech web app with pre-assessment and customer evaluation. A fully custom platform for processing home loans. The sol…

closeloop work process
Work Process

Chatbot Development Process

  • development workflow icon
    Project Scope & Discovery

    Defining scope to identify chatbot requirements. Next, we determine what problem you're trying to tackle and create a plan with a deadline.

  • development workflow icon
    Conversational Design & Development

    Designers collaborate with the development team to design a procedural flow that sets tasks, the bot's personality, conversation context, and tone.

    • maintenance workflow icon
      Integration & Testing

      Integration with enterprise software, backend systems, and target platforms is done to automate workflows. User & application testing is done to ensure that the bot performs as expected and is bug-free.

    • maintenance workflow icon
      Optimization

      The bot's performance is tracked continuously, analyzed, and fixed as required. Analytics helps us improve the use case, conversation flow, and customer experience.

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    Projects delivered

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    Creative heads at work

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    Years in the industry

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    Overall client ratings

Chatbot Development Services - FAQstitle icon

We have answered a few questions about chatbot development in this section. If you could not find your question, you could contact us at sales@closeloop.com.

Chatbots are virtual assistants that organizations use to automate real-time interactions with customers and speed up mundane processes. They're also utilized for sales automation, personalized customer service, lead creation, staff onboarding, and decision-making. They reduce overhead costs significantly, are smart enough to analyze and review past interactions and respond quickly with newly framed answers in context. Most importantly, they do not get tired, don't take breaks, can never commit human errors, or ask for leaves. They can work 24x7 without mistakes or delay.

AI-powered chatbots can converse with users and answer recurring questions, saving time and money and enhancing sales or customer service productivity. Businesses increasingly use chatbots to undertake straightforward tasks, freeing up human employees to focus on more important work like strategy building, marketing, and advertising plans, researching new trends, tools, technologies, etc.

Common types of chatbots are as follows:

  • Scripted chatbots: bots interact with users with a set of predefined questions. 
  • Menu-based chatbots: user needs to select from a list of options for the bot to respond and converse.
  • Keyword-based chatbots: bots recognize keywords from customer responses, and in combination with AI, the bot converses with the user.
  • Hybrid chatbots: it is a combination of scripted and keyword-based chatbots.
  • Contextual chatbots: they are powered by AI and ML. Instead of keywords, these bots analyze user behavior and past responses to respond to queries. They can self-improve.
  • Voice-enabled chatbots: also touted as the future of chatbots, they use voice recognition and text-to-speech APIs to deduce spoken dialogue and respond to users promptly. E.g., Amazon Alexa and Apple Siri.

They come with a plethora of advantages:

  • They save time, money, and human effort required for repeated tasks
  • They interact proactively with customers by initiating conversations
  • They can monitor customer behavior and later analyze it to produce valuable insights
  • They can converse with multiple customers at the same time
  • They are cost-effective and can manage the work of many employees
  • They can interact with customers in their native language, which increases engagement and the possibility of conversion
  • Using various performance metrics, they can identify qualified and unqualified leads

Multiple ways chatbots add value:

  • Available at all times without breaks 
  • Allow users to place orders through chatbots
  • Respond to clients' frequently asked questions with zeal and patience 
  • Maintain communication privacy and secrecy 
  • Send users precise and relevant notifications based on their past behavior and habits
  • Provide more effective and productive customer service
  • Voice-enabled assistants can increase engagement 
  • Good engagement and customer service can boost sales
  • With minimum investment, businesses can generate hefty returns

The cost of developing a chatbot is determined by considering a number of factors, including the bot type, integrations, tools, and sector for which it is being developed. Consulting a professional for an estimate is a better idea. Get in touch with one of our experts to know more.

The exact estimation of time cannot be determined. It all boils down to the requirements, so it is advisable that you share your requirements with us, and we'll let you know the estimated time for chatbot development.

Yes, we do provide support for our solutions after the implementation phase.

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